We publish our assay data lot by lot, including the lot we destroyed — so we are not going to get precious about refunds. There are two situations where we send your money back, and a third where we always make it right.
If your veterinarian advises that your pet should come off Happy Beanie, we refund the full purchase price. Tell us within 30 days of delivery and include written notice from the clinic — a photo, a scan, or an emailed letter on letterhead is all fine. No return shipment is needed; the chews are yours to keep or pass on.
Refusal shows up in the first bowl, so this window is shorter. If your dog refuses the chews or your cat stages a protest, let us know within 14 days of delivery. Email hello@happybeanie.com and we will first help you get them started — most refusers come around with a meal topper or a little creativity — and refund your order in full if they still will not take it.
If a box turns up damaged, defective, or at the wrong address, we replace or refund it in full, at any time, no conditions and no deadline.
Email hello@happybeanie.com from the address on your order, include your order number, and say which of the situations above applies. Refunds go back to the original payment method within 5–10 business days of approval.
A renewal charge is refundable if you contact us within 14 days of the charge and the box is unopened. You can also skip or cancel a renewal at any time before it bills — details are in the Subscription Policy.
We do not offer refunds on the basis of results alone. Peptide signalling is cumulative and how a given animal responds varies, so outside the three situations above we cannot refund an order simply because the change you hoped for did not arrive. If you feel your situation is an exception, write to us anyway — a human reads every message.